Frequently Asked Questions
Contact us for any additional information about
Villa KATABLANCA
We'll be happy to answers any queries regarding your potential stay at Villa KATABLANCA
How can I book the villa?
You can book the villa by going to The Villa Page.
Do you offer shuttle services to and from the villa?
Yes, transportation can be arranged upon request.
Is there a minimum room rental
Yes, 4 is the minimum
Is there a minimum nights stay?
Yes. During high season- 7 nights minimum and low season- 4 nights minimum stay
Should we rent a car?
Some guests choose to rent a car but most do not. The staff can arrange a driver and van for you to hold your entire party whenever you need transportation or you can have a driver and van on standby for the week during your stay.
Can you arrange transportation from the airport?
We can arrange a driver to meet you in the customs lobby of the airport and transport you directly to the villa. If guests are coming in on different flights, a driver can meet each flight as it arrives.
Can the Chef handle special dietary restrictions like gluten-free or vegetarian?
You can specify any dietary restrictions any guests have and the Chef will be happy to accommodate.
How much is the deposit and when is the final payment due?
A 50% non refundable deposit is required to secure your booking and the balance is due 2 weeks prior to your arrival including your total for food and drinks.
What is your cancellation policy?
Cancellation policy varies for the dates, length of stay and booking channel. You will be presented with the cancellation policy for agreement at the time of booking.Is there a backup generator?
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How much cash will we need to bring?
You may need cash for ground transportation, groceries and gratuity.
The Villa uses a credit card machine to pay for all extra purchases during your stay.
Where is Villa KATABLANCA located?
Villa KATABLANCA is located within the gated community of Palm Beach in Runaway Bay, St. Ann Jamaica.
Can I bring my pet?
No, unfortunately we have a no pet policy.
Is smoking allowed?
No smoking is allowed indoors.
How many guests does KATABLANCA accommodate?
KATABLANCA has six bedrooms and comfortably sleeps up to 14 guests.
Five king bedrooms each sleep two and the sixth room has double beds which can fit 2 people each.
Listed rates are for a maximum of 12 Guest. There is an up-charge for all additional guests.
Can I have extra guests overnight?
NO additional persons are allowed to stay at the Villa. Your booking will be immediately cancelled if additional guests are on premises.
The Villa Manager will need to be notified of any guests you may have visiting during the day as it is a gated community and their names will have to be given to security for access to property.
Please note: A small “surcharge” may apply if your guests will be dining at the villa.
Are children and babies allowed?
Yes. A crib is available upon request.
What time is check-in and check-out?
Guests can check in at 3pm and are required to check out at 11am.
How does the menu planning work?
Before you arrive, the Chef will provide a suggested menu featuring local foods and fruits including a suggested alcohol list. You can replace any item or submit your preferred menu /drinks list.
Once the menu has been agreed on, the chef will purchase all the items needed and submit all bills ( the bill will also contain a contribution to villa shared items like seasonings ( salt / pepper etc) and spices) for you to pay prior to arrival.
As happens, during your stay, any additional items (food and alcohol) purchased will be presented ( including delivery charges) the night before you leave for payment online prior to checkout.
What should we budget for groceries?
Your budget will depend completely on what you choose to eat and drink while at KATABLANCA. Normally, guests will average $50-$80 per day per person for food and additional costs for alcohol and drinks.
Local rum and beer will be much less expensive and we recommend you take advantage of the duty free allowance on your way in if you have a special liquor you enjoy.
Assume alcohol is 50%-100% more expensive than you would pay in the US and there is a good selection of all price ranges.